Returns & Exchanges
We want you to love your jane iredale experience, which is why we offer a 30-day satisfaction guarantee on all products purchased directly from our website. If a shade isn't right or a formula doesn't meet your needs, we are happy to facilitate a return or exchange to ensure your skin stays glowing.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Select Items and Reason
Choose the specific beauty products you wish to return or exchange and provide a brief reason for the feedback.
Print and Pack
Download and print your prepaid shipping label, then securely package your items in their original or comparable packaging.
Receive Your Refund
Once our warehouse receives and inspects your return, your refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing